Aftercare

As an organisation the fair treatment of our customers is central to our organisation from us you can expect:

Products and services available in this organisation are designed to meet the needs of identified consumer groups and are targeted accordingly
To be provided with clear information and kept appropriately informed before during and after the point of sale
Where we give you advise, the advise will be suitable and will take account of your circumstances
Where we provide you with insurance products, these products and the associated services will be an appropriate standard and perform as we have led you to expect
Not to face unreasonable post-sale barriers imposed by us to change products, switch providers, submit a claim or make a complaint

"ONCE WE RECEIVE A COMPLAINT WE ENDEAVOUR TO RESOLVE IT BY THE NEXT WORKING BUSINESS DAY"