As an organisation the fair treatment of our customers is central to our organisation from us you can expect:
- Products and services available in this organisation are designed to meet the needs of identified consumer groups and are targeted accordingly
- To be provided with clear information and kept appropriately informed before during and after the point of sale
- Where we give you advise, the advise will be suitable and will take account of your circumstances
- Where we provide you with insurance products, these products and the associated services will be an appropriate standard and perform as we have led you to expect
- Not to face unreasonable post-sale barriers imposed by us to change products, switch providers, submit a claim or make a complaint
"ONCE WE RECEIVE A COMPLAINT WE ENDEAVOUR TO RESOLVE IT BY THE NEXT WORKING BUSINESS DAY"